What information does a debt collection agency need to collect a debt?
I am often asked by new customers what type of information I need. The short answer is, “everything you’ve got”.
More specifically:
- Detailed invoice detailing all charges and payments that documents the amount you want the debt collection agency to pursue. A simple statement with just a total is not enough. Detailed invoices help the debt collector discuss the debt in question. In addition, a detailed invoice will be needed if a consumer disputes the debt. By law, if a consumer disputes a debt and asks for verification, the debt collector must send it within 30 days.
- Contract or any agreements signed by debtor agreeing to pay. Send a signed estimate or work order, if you have one.
- Any and all information contact information. Even if the information is no longer valid, your debt collection agency can research and find new information.
- Any correspondence, especially regarding a dispute.
- Any other information that will assist in the collection of the debt, such a copy of a bad check.
- Also, if there are specific circumstances regarding the origin of the debt, detail them. For example, if the bill is the result of an emergency call in the middle of the night, that is significant.
The better the information you send the debt collection agency, the greater their chances of success.
If you learn new information, pass it along to a debt collector. A debtor obtaining a new job or moving to a new state could help the agency determine a more effective strategy to get you paid.
